Hilliard · Practical information

Tell us what happened and where you are.

Call 614-954-8345. A door, a key, a car and an address are useful starting details.

614-954-8345
Illustrated phone, address note and a small door
01

Where are you?

Give the actual street address and community: Hilliard, West Jefferson, Plain City or Powell. If the problem concerns a car, add the parking lot or street position.

A nearby business, park or road can help as a reference, but may not identify the entrance or vehicle. Say which door or access point is involved.

02

What happened?

For a lockout, explain where the key is. For hardware trouble, describe how the key, handle or latch behaves. For a car, have the year, make and model ready.

For an overhead garage door, give its position and the symptoms you noticed during ordinary use. Safely visible model information can help, but there is no need to handle the mechanism.

03

Who can approve the work?

Say whether you own the property or vehicle, or who is authorizing the request. Rentals, shared entrances and workplaces may have an owner or manager's process.

Ask what the proposed work and estimate include and how any change will be discussed before it begins.

04

Discuss the next step

The call is the place to confirm current availability and the appropriate support for the specific request.

If someone is in immediate danger, contact emergency services first. For an ordinary lock or key problem, stay in a safe place while discussing what happens next.

Start with what happened.

Your address, the door or vehicle, and a short description are a good beginning.

Call 614-954-8345